The world of Web 2.0 and the age of accountability are on a collision course. Social media offers a variety of new channels in which to engage with our customers and other stakeholders. The tempation is strong to shift from traditional marketing programs to primarily (or entirely) online marketing programs - especially during the worst economy many of us have experienced in our lifetimes. But if we put most or all of our eggs in the social media basket, how can we ensure that we are getting the most from our investment of time and resources? How do we know we aren't sacrificing effectiveness in our quest for greater efficiency? Our resident expert, Jerry Hart, has given great thought to this challenge and has prepared a free 20-page white paper on why,when and how to get the most out of social media. You can register to download it here. When you download "Winning in a Web 2.0 World: Metrics-Driven Success," you'll also have the opportunity to participate in an online initial social media strategy and ROI assessment. Jerry's white paper is full of examples and illustrations, so the cost of admission - your e-mail address - is a great bargain. Gary

